Privacy Policy

Last Updated: September 3, 2026

This Privacy Policy explains how LevelUp Game Studios ("Company," "we," "us," or "our") collects, uses, discloses, and protects information when you play our social casino games (the "Games") or otherwise use our related websites, apps, and services (collectively, the "Services"), including on the Google Play Store and Apple App Store.

By downloading, accessing, or using our Games, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

Important: Our Games are social casino games offered purely for entertainment purposes. They do not offer real money gambling or an opportunity to win real money or prizes, and success in playing does not imply future success at real money gambling.

1. Definitions

• "Account" – the unique player account created when you access the Games.
• "Personal Data" – any information relating to an identified or identifiable individual.
• "Virtual Currency" / "Virtual Goods" – in-game coins, chips, credits, boosts, or other virtual items with no real-world monetary value.
• "You" / "Your" – the individual using our Games and Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration details (e.g., username, email address, date of birth for age verification, password).
• Profile information you choose to add (e.g., avatar, display name).
• Communications you send us (e.g., support requests, survey responses, contest entries).
• Purchase-related information when you buy Virtual Currency or Virtual Goods (processed via Google Play, the Apple App Store, or a third-party payment processor — we generally do not receive or store full payment card numbers).

2.2 Information Collected Automatically

• Device information: device model, operating system, unique device identifiers (e.g., Google Advertising ID / GAID, Apple IDFA), IP address, language settings, mobile network information.
• Gameplay data: in-game activity, session length, features used, levels completed, in-game purchases, wins/losses of Virtual Currency, crash logs and diagnostics.
• Cookies and SDK identifiers: used within the Games and any associated websites for analytics, functionality, and advertising (see Section 6).
• Approximate location: derived from your IP address or device settings (we do not collect precise GPS location unless you separately grant that permission for a specific feature).

2.3 Information from Third Parties

• If you log in or link a third-party account (e.g., Google Play Games, Apple Game Center, Facebook), we may receive your basic profile information (such as name, profile photo, and friends list) as authorized by that platform.
• Advertising and analytics partners may provide us with information about ad performance and audience segments.
• App store platforms (Google, Apple) provide transaction confirmations for in-app purchases.

3. How We Use Your Information

We use collected information to:

1. Create, maintain, and secure your Account;
2. Operate, deliver, and personalize the Games and Services;
3. Process purchases of Virtual Currency and Virtual Goods and maintain transaction records;
4. Monitor, analyze, and improve gameplay, features, and performance;
5. Detect, investigate, and prevent fraud, cheating, security incidents, and violations of our Terms and Conditions;
6. Provide customer support and respond to inquiries;
7. Send you service-related communications (e.g., account notices, updates) and, where permitted, marketing communications;
8. Serve and measure advertising, including personalized/interest-based advertising, where permitted by law and your settings;
9. Comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing (EEA/UK Users)

Where applicable data protection law requires it, we rely on the following legal bases: performance of a contract (providing you the Games), our legitimate interests (e.g., improving the Games, preventing fraud, analytics), your consent (e.g., for marketing or certain advertising cookies/identifiers), and compliance with legal obligations.

5. Virtual Currency and Purchases

Virtual Currency and Virtual Goods have no real-world monetary value, cannot be redeemed for cash or prizes, and are not a form of gambling. Purchase and transaction information (amount, date, product purchased, order ID) is retained for accounting, tax, fraud-prevention, and customer support purposes.

6. Cookies, SDKs, and Advertising Identifiers

We and our third-party partners (advertising networks, analytics providers, and attribution partners) use cookies, mobile advertising identifiers (such as GAID/AAID and IDFA), software development kits (SDKs), and similar technologies to:

• Remember your preferences and keep you signed in;
• Understand how the Games are used and diagnose technical issues;
• Deliver and measure the performance of in-game and third-party advertising, including personalized advertising.

Your choices: You can limit ad tracking through your device settings (e.g., "Limit Ad Tracking" on iOS, "Opt out of Ads Personalization" on Android) or reset your advertising identifier at any time. Turning off personalized advertising will not stop ads from appearing but will make them less tailored to your interests.

7. How We Share Information

We do not sell your Personal Data for money. We may share information with:

• Service providers: hosting, analytics, customer support, payment processing, and fraud-prevention vendors acting on our behalf under contractual confidentiality and data-protection obligations.
• Advertising and analytics partners: to deliver and measure advertising and understand app usage, as described in Section 6.
• App store platforms: Google and Apple, in connection with purchases, refunds, and account authentication.
• Affiliates: companies within our corporate group, for the purposes described in this Policy.
• Legal and safety purposes: to comply with law, respond to lawful requests from public authorities, enforce our Terms and Conditions, or protect the rights, property, or safety of the Company, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

Where required by applicable law (e.g., California's CCPA/CPRA), certain sharing of identifiers or device data with advertising partners for cross-context behavioral advertising may be considered a "sale" or "share." See Section 11 for your opt-out rights.

8. International Data Transfers

We may process and store information in countries other than your own. Where we transfer Personal Data internationally, we use appropriate safeguards (such as standard contractual clauses or transfers to jurisdictions recognized as providing adequate protection) as required by applicable law.

9. Data Retention

We retain Personal Data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as fraud prevention and analytics. When no longer needed, data is deleted or anonymized.

10. Children's Privacy

Our Games are intended for adult players only and are not directed at children. You must meet the minimum age required in your jurisdiction (and in any event be at least 18, or the age of majority where you live) to create an Account or make purchases. We do not knowingly collect Personal Data from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete it and terminate the associated account. If you believe a child has provided us with Personal Data, contact us at jvstudioapps@gmail.com.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your Personal Data;
• Object to or restrict certain processing;
• Withdraw consent previously given (this will not affect processing carried out before withdrawal);
• Data portability (receive a copy of your data in a portable format);
• Opt out of the "sale" or "sharing" of Personal Data or targeted/personalized advertising, where applicable under laws such as the CCPA/CPRA or other U.S. state privacy laws;
• Lodge a complaint with your local data protection authority.

How to exercise your rights: Many of these settings are available directly in the Game (e.g., account/privacy settings) or your device settings. You may also submit a request by emailing jvstudioapps@gmail.com. We may need to verify your identity before completing certain requests. We do not discriminate against users who exercise their privacy rights.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links and Services

Our Games may contain links to third-party websites or services, or integrate third-party SDKs. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies directly.

14. Responsible Play

While our Games do not involve real-money gambling, we encourage balanced and mindful play. If you feel your gameplay is becoming excessive or is affecting your daily life, we recommend using your device's built-in screen time and parental control tools, and, where offered, any in-Game spend limits or account cool-down features. You may also request account suspension or deletion at any time (see Section 15).

15. Account Deletion

You may request deletion of your Account and associated Personal Data at any time by:

• Using the "Delete Account" option within the Game settings (where available); or
• Emailing jvstudioapps@gmail.com with your account/player ID and a request to delete your account.

We will process your request within a reasonable time as required by applicable law, subject to any information we are legally required or permitted to retain (e.g., for tax, accounting, fraud-prevention, or legal-compliance purposes). Some information may remain temporarily in encrypted backups until those backups are cycled out in the ordinary course.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date, and where changes are material, we will provide additional notice (e.g., in-app notification or email). Your continued use of the Games after changes take effect constitutes acceptance of the updated Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us at:

Email: jvstudioapps@gmail.com Company: LevelUp Game Studios

18. Additional Disclosures for U.S. State Residents (e.g., California)

Categories collected (past 12 months): identifiers (username, email, device/advertising IDs, IP address); commercial information (purchase history); internet/app activity; approximate geolocation; and inferences drawn from the above for personalization.

Sources: directly from you, automatically through your use of the Games, and from advertising/analytics partners and platform providers (Google, Apple).

Purposes: as described in Section 3.

Disclosures: as described in Section 7.

Sale/Sharing: Certain sharing with advertising partners for personalized advertising may qualify as a "sale" or "share" under applicable law. You can opt out via in-Game privacy settings, your device's ad-tracking controls, or by emailing jvstudioapps@gmail.com.

Sensitive Personal Information: We do not collect sensitive personal information (e.g., government ID numbers, precise geolocation, financial account credentials) except where you voluntarily provide it (e.g., in a support request), and we do not use it for purposes beyond what is permitted by law.